The Australian Customer Experience (CX) job market is evolving quickly with organisations looking for talent that can bring both strategic insight and hands-on technical expertise to the table.

Recently, SCC Talent’s Managing Partner, Fiona Gilfillan, sat down with Mark Atterby, Editor of CX Focus Magazine, to share insights into how the market is shifting and what this means for candidates and employers.

In the conversation, Fiona highlighted the increasing value placed on professionals who can balance big-picture CX strategy with data-driven execution. While competition remains tough for senior roles, there’s a growing recognition that businesses need adaptable talent who can work across strategy, analytics, and delivery.

It’s an exciting time for CX as the function cements itself as a driver of growth, customer loyalty, and business performance. We’re thrilled to contribute to the conversation and to see CX Focus shining a light on the opportunities and challenges shaping the industry.

You can read the full interview with Fiona on the CX Focus Magazine website.